Shipping & Returns
After receiving your order, we conduct quality control checks and testing in order to ensure product quality prior to shipment. The average processing time is 1-2 business days, however, it can also be affected by the item's stock status. We will give you a processing time expectation on your order confirmation page.
Shipping times will depend on your location, the shipping method selected, the products on your order, and the product availability and storage location.
The products on your order might be dispatched from different warehouses at different countries. Your order may be shipped in separate packages. If your order contains multiple products, you might receive some of them before the others. This is normal and doesn't mean that there was an error with the order. The rest of your order should arrive later within the delivery time expected.
We will give you a processing time expectation in the checkout pages and on your order confirmation page.
Please note that if you are waiting for your package to arrive, there is a high chance it will arrive within the delivery window, so please make sure you wait until the maximum time has passed before asking us about the status of your delivery, as typically the package is on the way. In any event we are here to help you be a satisfied customer. Just contact us at the email below.
Generally our return policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. If an item doesn't accept returns, or if the item has a different policy, you will be notified during your purchase process.
To complete your return, you need to send us an email to the address below with your order number, or a receipt or proof of purchase.
Please do not send your purchase back without contacting us first for confirmation of procedure.
Once your email is received, we will reply you with the procedure.
Important: If you send your purchase back without contacting us first for confirmation of procedure, you will probably send your purchase to a wrong returns address, and we will incur in shipping and restocking additional fees that you will be responsible for, and we might not be able to refund you.
You can email us anytime at [email protected] or call/text us at +1 (510) 257-9660.